Description

Travel Technology Interactive is a software editor for the airline business, with a worldwide presence. We are part of Citizenplane Group since our acquisition in December 2023.

Our Panamá offices are looking for:

Trainer/helpdesk

Responsibilities:

Helpdesk/Customer support

As the first point of contact of our customers, your duties will include:

• Offering support to our customers via email, telephone or other means of communications.
• Logging customer requests in the internal tool.
• Escalading technical questions to the development team.
• Assist in testing new developments.
• Inform customers of new development releases.
• Translate customer documentations.

Training in Panama and abroad

• Prepare and customize training schedules and documentation to meet our customers’ needs and expectations.
• Deliver training to users, on site or at the customers’ premises.
• Provide training and support during the launch of the product with new customers.
• Write daily training reports.

Profile :

• Bachelor’s degree or equivalent.
• Strong experience in the airline/travel industry with GDS/DCS knowledge a plus.
• Interpersonal skills and ability to pass on knowledge in a clear and concise manner.
• Fluent in Spanish and English.

We are looking for individuals who thrive in challenges and who are able to adapt to their audience in order to offer the best possible training and support. Strong presentation skills (in both Spanish and English) are a must. International travel represents about 20% of the time (mainly in América ), while the rest of the duties are to be carried out in our offices in Panamá.

Our offices are located on the Obarrio, Ciudad de Panamá, República de Panamá